GENERAL TERMS AND CONDITIONS OF USE 

TIME TWO COFFEE

 

Welcome to!

The Time Two Coffee Platform offers the Cafezinho Online service: anyone, called a Client, can access a list of Cafezeiros (professionals who stand out in their areas of expertise). If the Cafezeiro’s schedule is available, chosen by the Customer and upon payment of the previously stipulated price, an online meeting is scheduled, lasting one hour, the Cafezinho, at which time Cafezeiro and the Customer can have a conversation with the exchange of experiences, knowledge, help and support offered by Cafezeiro. These terms and conditions govern your use of the Time Two Coffee website, referred to simply as the “website”.

The General Terms and Conditions of Use constitute a compilation of the main rules that must be observed by all those who access the site and use its functionalities.

These Terms are a legally binding contract between you, the user, and Time Two Coffee and govern your use of the platform. When using the services offered by the Time Two Coffee platform, users accept and submit to the conditions of these Terms and Conditions of Use and the Privacy Policy, as well as all documents attached thereto.

As a condition for accessing and using the website's functionalities, the user (Cafezeiro (professionals registered on the website, who stand out in their area of expertise) and Customer (any person who accesses the website and/or uses its functionalities, through registration ) declares that it has read the rules in this document completely and carefully, being fully aware of and in accordance with them.

If you disagree with all or part of these Terms, you must refrain from continuing to use the website and its services.

 

2. Users

Those who offer coffee service (conversations), through the Time Two Coffee platform, are called “Cafezeiros”. Those who seek the coffee service through the Time Two Coffee platform are called “Clients”.

Coffee growers and Customers, in this document, may be jointly referred to as users.

3. Services provided by the Time Two Coffee Platform

The services object of these Terms consist of the use of the platform by the Cafezeiro, who makes himself available to make the coffee, and by the Customer, who schedules and participates in the coffees.

4. Time Two Coffee Platform Service Characteristics and General Conditions

As a Platform that provides the possibility of scheduling coffee, Time Two Coffee analyzes and approves the Coffee Shops that register, but does not interfere with: price and choice of service (coffee) available.

When registering, users will be able to use the services made available on the Platform, declaring, for that purpose, to have read, understood and accepted these General Terms and Conditions of Use and the Privacy Policy.

If users do not accept the General Terms and Conditions of Use and the Privacy Policy, they will not be able to remain on the Time Two Coffee Platform.

5. Who Can Access the Time Two Coffee Platform

The services of the Time Two Coffee platform are available to any user, provided they are over 18 (eighteen) years old.

It is possible for the same person to register a Coffee Shop and a Customer on the platform.

6. Account Access and Usage Requirements

Users will be able to access the platform through the website https://timetwocoffee.com.br/en. It is possible to browse the site, learn about the service offered by Time Two Coffee, its partner institutions, search for Cafezeiros, identify the advantages and how the service works without registering/logging in to an access account, cases in which only the general conditions will apply described below.

Registration as a Cafezeiro will be carried out through the link: https://timetwocoffee.com.br/cadastro-cafezeiro, by providing full name, mobile phone, e-mail, position, company and professional profile. Acting as a Cafezeiro will be subject to approval by the Time Two Coffee platform.

Registration as a Customer will be carried out through the link: https://timetwocoffee.com.br/cliente/cadastro, by providing full name, CPF, email, full address and gender.

The search for Cafezeiros, as well as the scheduling of cafezinhos, can be carried out through the link: https://timetwocoffee.com.br/en/nossos-cafezeiros. 

7. Terms and Conditions of Payments

The Payment Terms and Conditions apply exclusively to transactions carried out through the website https://timetwocoffee.com.br/en, which the user declares to have read and accepted, without reservation, all the rules and conditions of use.


The User acknowledges and accepts that, due to operational issues, the Time Two Coffee Platform is subject to possible interruption problems, technical failures and temporary unavailability of operation, so that Time Two Coffee is not responsible for any negative payments processing due to temporary unavailability of services. When reasonably possible, Time Two Coffee will previously warn its users of interruptions in operation.

Time Two Coffee disclaims any liability for damages of any nature that may arise from the lack of availability or continuity of operation of the Platform.

Time Two Coffee reserves the right not to process payment transactions that: (i) contain incomplete, contradictory or invalid data; (ii) considers, in its sole discretion, to involve some risk; (ii) are in disagreement with these Terms and Conditions, rules issued by the Central Bank of Brazil - BACEN and practices established by the means of payment market; or (iv) are not authorized by the bank or by the acquirer or by the brand or by the credit card issuer.


7.1. Payment rules on the Time Two Coffee Platform

For the customer to have access to the cafezinhos, he must pay according to values previously defined by the Cafezeiros. Payment transactions will take place upon prior creation of an account, as specified in item 6 of these Terms. With the creation of the account and scheduling of the coffee, the Customer will be able to make the payment by credit card, bank slip or pix.

During the payment process, the user undertakes to observe all conditions, standards, parameters and requirements imposed in these Terms and Conditions, rules issued by BACEN and other applicable legislation.

If it is verified that the user has not complied with the provisions above, he will be solely and exclusively responsible for such non-compliance, and must correct it, if possible, within the period agreed with Time Two Coffee, as applicable, subjecting himself to any penalties in case of non-compliance.

7.1.1 Credit card payment rules

When proceeding to the payment page, the user must select the payment method with only one card owned by him, the use of third-party cards being prohibited. It will be necessary to fill in: full name, data printed on the card (number, validity and security code), CPF of the cardholder or CNPJ of the company to which the card is linked and the card's mailing address. Then, the user will be able to select the number of installments desired. Time Two Coffee offers payment in up to 3 installments (three times) using your credit card.


Once the purchase is made, the total payment amount is already deducted from the user's credit card limit. This means that the card company has authorized the operation, and the payment will be subject to security analysis. After analysis and approval, the amount will be charged. In case of disapproval of the purchase, the limit will be returned to the user's credit card.

In the security analysis, Time Two Coffee will be able to validate all purchase data, proving that it is a legitimate operation. In such cases, Time Two Coffee reserves the right to refuse any payment when it understands that said payment is not in accordance with normal operating standards, these Terms and current legislation.


If necessary, Time Two Coffee's specialized sector will try to contact the user via telephone to confirm information. It is very important that the contact number registered on the platform is correct and up to date. Otherwise, the operation will be canceled and the amount will be refunded as soon as possible. The return time for your card may vary depending on your issuing bank and the card brand used.

In security review, cardholder will also be checked. If necessary, Time Two Coffee will try to contact you by telephone to confirm the information provided and validate whether the representative of the legal entity has authorized the payment. Otherwise, the operation will be canceled and the amount will be refunded as soon as possible. The return time for your card may vary depending on your issuing bank and the card brand used.


In case of payment approval, the user will receive confirmation at the time of the transaction, by email and whatsapp.

7.1.2 Payment rules through PIX

When proceeding to the payment page, the user must select the payment method “PIX”, according to their intention. At this time, a QR Code will be generated on screen, through which payment can be made via PIX. Payment must occur within 15 minutes, and the approval period is 1 day.

The transaction will only be carried out after due security checks and verification of the existence of a sufficient balance in the user's account, which may be subject to the incidence of fees and tariffs, as the case may be. If there is not enough available balance in the account, the transaction will not be carried out. Otherwise, the operation will be cancelled. Time Two Coffee is not responsible for payments not made.

Time Two Coffee may, at any time, establish maximum value limits for PIX transactions, per user, based on criteria for mitigating the risks of fraud and violation of regulations to prevent “money laundering” and terrorist financing. , as a result of regulatory changes or requests from BACEN.

In case of payment approval, the user will receive confirmation by email and whatsapp.


7.1.3 Bank slip payment rules

When proceeding to the payment page, the user must select the payment method “bank slip”, according to his intention. At this moment, the barcode of the payment slip will appear on the screen, which the Customer can copy, and an online payment slip will be generated, which the Customer can download in PDF. Payment must occur within 2 days. Otherwise, the operation will be cancelled. Time Two Coffee is not responsible for payments not made.

In case of payment approval, the user will receive confirmation by email and whatsapp.

7.2 Chances of canceling and rescheduling coffee

7.2.1 By Customer's request

The Customer may cancel the coffee up to X days in advance. If this deadline is not respected, an amount of X will be charged for scheduling a new coffee.

The rescheduling request may occur up to X days in advance. If there is no date available for the Coffee Shop initially selected, Time Two Coffee will contact the Customer, via email, indicating other Coffee Shop options of the same category. If not, Time Two Coffee will suggest general coffee shops. There will be no refund of the amount paid by the Customer.

7.2.1 By request of the Cafezeiro

The Cafezeiro can cancel the coffee with up to X days in advance. In these cases, if the Cafezeiro is not available on other days and times, Time Two Coffee will suggest other Cafezeiros of the same category to the Client. If not, Time Two Coffee will suggest General Coffee Shops. There will be no refund of the amount paid by the Customer.

The rescheduling request may occur up to X days in advance. In these cases, the Cafezeiro must indicate new dates for the coffee to take place. If there is incompatibility with the Customer, Time Two Coffee will provide credit for the amount paid for the coffee, which must be used within X days. Reimbursement will only take place in cases of formal request by the Customer, provided that it is carried out within X days after the communication that the Cafezeiro has rescheduled the coffee. In these cases, the Customer is aware that charges, fees and any differences in amounts charged due to the selected payment method will not be refunded, which are the responsibility of the credit card holder who adheres to this type of payment. payment.

8. User Duties

The User may not use the platform to:

  • Record or register, by any means, the coffee;
  • Promote content, speeches or gestures that contain blood, death, images or descriptions of violent acts (against humans or animals), use of weapons or anything that advocates or glorifies self-harm;
  • Practice any act that configures racism, fanaticism, hatred, harassment, threats, bullying, intimidation, blackmail or, in any way, is offensive or intentionally carried out to cause harm to the other participant of the café or third parties;
  • Violate or solicit violation of any applicable local, state or national law or regulation;
  • Violate the rights of the other coffee shop participant or anyone else, including, but not limited to, intellectual property, contractual, privacy, and publicity rights;
  • Interfere with or disrupt the website, computer servers or cards accessible through the website;
  • Intentionally seek information, obtain copies or modify files or other data or passwords belonging to other Users without permission;
  • Collect names, email addresses or other personal data from other users for any purpose;
  • Impersonate any person, falsely state or otherwise misrepresent your affiliation with a person or entity;
  • Allow weaknesses to the site with incompatible equipment, Internet connection service without antivirus and firewall;
  • Injure, slander, abuse, harass, stalk, threaten the other cafezinho participant or third parties;
  • Make use of defamatory bigoted language or offensive language;
  • Discuss or encourage illegal activity or the commission of crimes of any nature;
  • Use explicit/obscene language or attire or solicit/post images that are sexually explicit (real or simulated) or depict pornography and nudity;
  • Promote information that you know is false or misleading or that promotes or facilitates illegal activities, piracy or abusive, threatening, obscene, defamatory or libelous conduct;
  • Practice any type of fraud;
  • Engage in or facilitate unsolicited mass transmission of email or spam.

9. Sanctions for Noncompliance with User Duties

If users use the site to commit any of the above acts, Time Two Coffee may, at its sole discretion, cumulatively (when applicable):

  • Block the Cafezeiro or the Customer, preventing further access to the platform;
  • Apply reasonable sanction, according to the nature of the infraction; and/or
  • Adopt legal measures for the configuration of crimes and misdemeanors, or civil liability for damages caused to other Users or to the Site.

The blockage of the Cafezeiro may also occur in the following cases

  • Repeatedly canceling or rescheduling (3 times or more in an interval of less than 30 days) contracted coffees, generating attrition and dissatisfaction with Customers;
  • Do not insert a schedule available on the platform, for a period longer than 3 months, remaining inactive for making coffee.

10. Time Two Coffee Responsibilities

The website and its functionalities are presented to users in the way they are available, and may undergo constant improvements and updates, obliging Time Two Coffee to:

  • preserve its functionality, with unbroken links and using a layout that respects usability and navigability, whenever possible;
  • display the functionality in a clear, complete, precise and sufficient manner so that there is an exact perception of the operations performed;
  • protect, through the state of the art available, the data collected by the functionality made available;

Time Two Coffee endeavors to maintain the continuous and permanent availability of the website, and, eventually, some temporary unavailability may occur due to necessary maintenance or even caused by force majeure, such as natural disasters, failures in communication and access systems to the Internet or facts from third parties that are beyond their sphere of surveillance and responsibility.

If this occurs, Time Two Coffee will do everything in its power to restore access to the website as soon as possible, within the technical limitations of its services and third-party services, which it depends on to stay online.

Any maintenance procedures that lead to the unavailability of the site for long periods will be informed through official communication channels, such as emails, official profiles on social media or service telephone.

Users do not have any right to demand the availability of the site, nor can they claim compensation or compensation for damages in case the site remains offline, regardless of the reason.

Time Two Coffee is not responsible for:

For any problems or malfunctions that occur in the Users' devices and equipment and are directly or indirectly resulting from the regular use of the website;

For any direct or indirect damage caused by third-party events, such as, but not limited to, hacker attacks, system, server or internet connection failures, including software actions that may, in any way, damage assets physical or logical or the connection of Users as a result of access, use or navigation on the website, as well as the transfer of data, files, images, texts, audios or videos contained therein;

By Users browsing the external links made available on the website, their duties being to read the General Terms and Conditions of Use and the Privacy Policy of the resource accessed and act accordingly;

For verifying, controlling, approving or guaranteeing the adequacy or accuracy of the information or data made available in such links, not being, therefore, responsible for damages, losses or damages caused by the visit of such sites, and it is up to the interested party to verify the reliability of the information and data displayed there before taking any decision or performing any act.

11. Users' Privacy

Time Two Coffee has its own document called Privacy Policy (https://timetwocoffee.com.br/en/privacy-policy) which regulates the processing of data collected on the site, being an integral and inseparable part of these Terms and Conditions of Use and can always be accessed through the link located at the bottom of the page.

If any provision of the Privacy Policy conflicts with any other of this document, what is described in the more specific rule shall prevail.

12. Intellectual property

Commercial use of the name, designs, business name, brand, or domain name, as well as the contents of the screens relating to our services, as well as infographics, articles, columns, widgets, programs, databases, documents and other utilities and applications that allow you to access and use your user account are our property and are protected by all applicable laws and treaties.

The user acknowledges that the website is protected by laws and international treaties relating to intellectual property. The organization, structure, sequence, logic, flowcharts, object code and source code of the site constitute and/or embody trade secret, copyright and/or other exclusive and unpublished intellectual property rights of Time Two Coffee, which reserves and owns all rights, titles and interests related thereto.

The commercial use of any trademark, patent, copyright, trade secret, software, confidential information or any other intellectual property right, registered or not, owned by Time Two Coffee or by a third party that has licensed it, is not permitted, without the prior and express authorization of Time Two Coffee.

Likewise, the total or partial reproduction, for commercial purposes, of any trademarks or any other intellectual property rights of Time Two Coffee or of a third party that has licensed it, without its prior and express authorization, is not permitted.

13. Partner Sites

Due to our partnerships or because we believe it may be of interest to you, we may link to our website, at our sole discretion, other websites and internet features, without this meaning that these websites are owned or operated by Time Two Coffee .

Time Two Coffee has no control over such websites, therefore, will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged, in connection with the use of or reliance on any such content, goods or website available on or through any such website or resource.

This document does not apply to such websites, products, services or social media features, which may be accessed through links we provide for your convenience and information. Accessing these links will remove the user from our environment and may result in the collection or sharing of information about the user by third parties.

We do not control, endorse or make any representations about these third party sites or their privacy practices, which may differ from ours. We encourage you to review the Privacy Policy and Terms of Use of any website you interact with before allowing the collection and use of your personal data.

14. General Provisions

Customer service can be provided through the service channel made available as follows:

Service channels (Support):  https://timetwocoffee.com.br/en/fale-conosco

Users will be able to use the service channels whenever they witness or verify inappropriate content on the website, whether it is notably illegal or contrary to the rules of use stipulated herein.

These General Terms and Conditions of Use are subject to constant improvement and improvement. Thus, Time Two Coffee reserves the right to modify them at any time, according to its purpose or convenience, such as for adequacy and legal compliance with a provision of law or rule that has equivalent legal force, it being up to users to always check them who access the site.

The most current version of these terms will be available for review on the website.

The tolerance of any non-compliance with any of the clauses and conditions of this instrument will not constitute novation of the obligations stipulated herein, nor will it prevent or inhibit their enforceability at any time.

If any provision of these General Terms and Conditions of Use published on the website is deemed inapplicable or without effect, the rest of both documents will remain in force.

Users acknowledge that all communication made by e-mail is valid, effective and sufficient for the dissemination of any subject that refers to the services offered by the site, as well as the conditions for their provision or any other subject addressed therein, subject to the provisions expressly provided for in these General Terms and Conditions of Use.

The site is based on the official date and time of Brasilia.

15. Governing Law and Jurisdiction

The General Terms and Conditions of Use described herein are interpreted in accordance with Brazilian law, in the Portuguese language, with the Jurisdiction of the Comarca of Fortaleza, in the state of Ceará, being elected to resolve any dispute or controversy involving this document, except for a specific exception of competence personal, territorial or functional by applicable law.

Version updated on 08/08/2023.